Most orders for stock items ship on the day ordered. Custom items ship within 5-10 business days. Orders are shipped FOB factory. Freight is prepaid and added to the invoice. To ensure the most economical shipping method, each order is evaluated on an order by order basis. For example; Shipments under 200 lbs may ship by UPS while shipments over 200 lbs may ship by truck if less expensive. Please call us at 866-522-3563 if you need to know the shipping charges in advance.
Samples: We gladly offer product samples for your evaluation at no charge. Samples ship on the day requested via UPS or FedEx ground. Simply complete the on line form or call for free samples.
Returns: Customer satisfaction is our main interest and aspiration. We guarantee our products to be free of defects and we will gladly replace any item found to be defective within 30 days of receipt or offer proper credit.
Stock items returned due to a purchasing error are subject to a 25% restocking charge or $30.00, whichever is greater. Custom items are not returnable unless the error is our fault. No returns after 30 days from invoice date. Returns are not accepted without prior authorization. Returned merchandise must be in saleable condition in original packaging, full case quantities only.